1、 Product warranty commitment
1.1. All products produced by our company will be repaired free of charge during the warranty period if there are any malfunctions in our products.
1.2. Repair fees will be charged for any malfunctions that occur in the warranty products.
1.3. Warranty Return, Replacement, During the warranty period, if the product is discontinued, it will be replaced with a product with equivalent performance.
1.4. The company does not provide return or exchange services for customized products (unconventional products) that are not related to product quality issues.
2、 The following situations of paid maintenance:
2.1. Product damage caused by unexpected factors or human behavior
2.2. Product malfunction or damage caused by earthquakes, fires, floods, lightning strikes, etc.
2.3. Malfunctions caused by incorrect operation and use not in accordance with the instructions of our company.
2.4. Other malfunctions or damages caused by non product design, technology, manufacturing, quality, and other issues.
2.5. The warranty period for return, replacement, and warranty has been exceeded
3、 Company Value Added Services:
3.1. Accept non-standard product customization to meet customer needs.
3.2. If customers encounter any problems with the product, they can communicate with our technical personnel over the phone and inquire about relevant information.
3.3. We can contact the customer and their local dealer to complete repair matters.
3.4. Users can receive our technical support, including requesting technical materials, technical literature, and providing technical exchanges.
3.5. Choose the shipping method or door-to-door delivery according to the contract.
Note: The interpretation and modification rights of this commitment belong to Shenzhen Weixun Zetong Technology Co., Ltd.
